Refunds and Cancellation Policy
Thank you for purchasing Cash Coins/Cash at IndianRummy.online, operated by Sandox Ecom India Pvt Ltd. We are committed to providing a seamless gaming experience and maintaining transparency in our refund and cancellation processes.
Refund Policy
Due to the nature of our services, we generally do not offer full money-back guarantees for purchases made on our platform. However, under certain conditions, refund requests may be considered.
Eligibility for Refund
Users can request a refund within 2 working days of the purchase if they:
- Clearly demonstrate an error, misunderstanding, or dissatisfaction with the transaction.
- Provide valid evidence supporting their claim.
Refunds will be assessed on a case-by-case basis and may result in:
- Full reimbursement.
- Partial reimbursement.
- Denial of the refund.
Refunds, if approved, will be processed within 30 working days of the purchase date.
Non-Refundable Period
After the 2 working day period, refund requests will no longer be applicable.
For any inquiries or to initiate a refund request, please contact us at info@indianrummy.online.
Game Cancellation Settlement Policy
In the event of a canceled Rummy Cash Game due to technical issues, system errors, or unfair gameplay, the following policies will apply:
1. Points Rummy Cash Games
Cancellation Due to Technical Issues:
- The table balance of each player will be restored to the amount at the start of the canceled game and credited back to their accounts.
Cancellation Due to Collusion or Cheating:
- Innocent players will receive refunds based on their last valid game state.
- Appropriate actions will be taken against players involved in collusion, as per our Terms.
2. Pool Rummy Cash Games
Cancellation Due to Technical Issues:
- Entry fees (minus service charges) of eliminated players before the cancellation will be equally distributed among the remaining players.
Cancellation Due to Collusion or Cheating:
- Refunds will be issued to innocent players.
- Fees paid by colluding players will be handled as per our Terms, and necessary actions will be enforced.
3. Tournaments
Free Entry Promotional Tournaments:
In case of a tournament cancellation, the following resolutions may be applied:
- Void the Tournament: The tournament will be canceled, and any entry tickets used by players will be returned.
- Settle Prizes for the Current Round: The prize pool for the canceled round will be equally distributed among players who qualified in the last completed round. Tickets included in the prize pool will be awarded to the qualifiers.
- Settle Prizes for All Future Rounds: The prize pool for all remaining rounds will be equally distributed among players from the last completed round, along with any eligible tickets.
Cash Tournaments:
- A service charge will be deducted from eliminated players up to the last completed round.
- The remaining prize pool will be equally distributed among players who qualified in the last completed round.
- Tickets, if part of the prize pool, will be awarded to qualifiers.
4. Deals Rummy Cash Games
Cancellation Due to Technical Issues:
- Entry fees (minus service charges) paid by eliminated players will be equally distributed among the remaining players.
Cancellation Due to Collusion or Cheating:
- Refunds will be issued to innocent players.
- Fees from colluding players will be handled as per our Terms, and further necessary actions will be taken.
Contact Our Support Team
We are dedicated to ensuring the best gaming experience for our users. For assistance or inquiries regarding refunds or cancellations, please reach out to our support team:
- Email: Contact us from your registered email at info@indianrummy.online.
- Availability: Our support team operates 24/7 to promptly address your concerns.